Return Policy

Return Policy

At LucentraMarket, customer satisfaction is important to us.

Returns may be accepted within 14 days of delivery for eligible items that are unused, in original condition, and in their original packaging.

Certain items may be non-returnable, including final sale items, digital products, personalized items, or products marked as non-refundable.

To request a return, please contact our support team with your order number and reason for the return. Approved returns must be shipped back within the provided return window.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once your return is received and inspected, refunds will be processed to the original payment method within several business days.